Help Center
Frequently Asked Questions
Everything you need to know about pandit booking, puja services, astrology, virtual puja and more — answered clearly.
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Pandit Booking
How do I book a pandit on VedSetu?+
Booking is simple — select your puja service, enter your name, mobile number, city and preferred date/time. Our system checks instant availability and confirms your booking with pandit details on WhatsApp and SMS within minutes.
How quickly can I get a pandit after booking?+
For same-day bookings, we confirm within 2 hours if you book before 10 AM. For advance bookings (2-3 days ahead), confirmation is instant. Urgent requests can be made by calling +91 8800-4492-71.
Can I choose a specific pandit?+
Yes! You can browse verified pandit profiles, read their reviews and request a specific pandit. If unavailable, we suggest equally qualified alternatives for your approval.
Are VedSetu pandits background verified?+
Yes, absolutely. Every pandit undergoes a strict 5-step process — government ID check, Vedic knowledge test, background verification, reference check and professional training before being listed on VedSetu.
Can I book a pandit for same-day puja?+
Yes! VedSetu offers same-day pandit booking in most major cities. Book before 10 AM for same-day service. For urgent same-day requests, call us at +91 8800-4492-71 for immediate assistance.
How far in advance should I book a pandit?+
We recommend booking at least 2–3 days in advance for regular pujas. For major ceremonies like vivah puja or griha pravesh, book 7–10 days ahead to get the best pandit and shubh muhurat.
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Puja Services
What puja services does VedSetu offer?+
VedSetu offers 50+ puja services including Griha Pravesh Puja, Satyanarayan Katha, Vivah Puja, Havan & Yagya, Navratri Puja, Lakshmi Puja, Shradh & Pind Daan, Namkaran Sanskar, Ganesh Puja, Sunder Kand Path and many more.
Is puja samagri included in every booking?+
Yes! All VedSetu bookings include fresh puja samagri delivered to your doorstep before the puja begins. You don't need to arrange or purchase anything separately — everything is taken care of.
Do you offer corporate or office puja services?+
Yes! VedSetu provides complete corporate puja services including office inauguration puja, vastu shanti, Diwali Lakshmi puja, factory puja and showroom opening puja — at any venue across India. GST invoice is also provided.
Is muhurat consultation included with puja booking?+
Yes, muhurat consultation is absolutely free with every booking. Our pandits check the panchang and suggest the most auspicious date and time for your puja based on your requirements.
In how many cities is VedSetu available?+
VedSetu is currently available in 500+ cities across India including Delhi NCR, Mumbai, Bangalore, Hyderabad, Chennai, Pune, Kolkata, Ahmedabad, Jaipur, Lucknow, Varanasi, Chandigarh and more.
Can I book puja for Shradh and Pind Daan?+
Yes. VedSetu provides verified pandits for Shradh karma, Pind Daan and Pitru Tarpan — at your home or at sacred tirth sthals like Gaya, Haridwar, Varanasi and Prayagraj.
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Pricing & Payment
How much does pandit booking cost on VedSetu?+
Pandit booking starts from ₹1,100 for basic puja services. Price depends on the type of puja, duration and city. All prices are transparent with no hidden charges. Samagri is included in most packages.
What payment methods are accepted?+
We accept all major payment methods — UPI (GPay, PhonePe, Paytm), credit/debit cards, net banking and cash on delivery. All online payments are 100% secure with full data encryption.
Are there any hidden charges?+
No hidden charges at all. The price shown at booking is the final price — it includes pandit fees, puja samagri and travel within city limits. Any additional requirements are quoted upfront before confirmation.
Do you provide GST invoice for corporate bookings?+
Yes! For corporate and business bookings, we provide proper GST invoices for easy expense documentation. Please mention your GST number at the time of booking.
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Astrology Services
Is the kundali on VedSetu really free?+
Yes, 100% free! You can generate your complete Janam Kundali online on VedSetu without any charges. Enter your birth date, time and place to get your detailed Vedic kundali instantly.
How do I talk to an astrologer on VedSetu?+
Go to Astrology → Talk to Astrologer → Browse verified astrologer profiles → Select your preferred astrologer → Book a consultation slot. You can consult via phone call or video call at your chosen time.
What topics can I consult an astrologer about?+
Our Vedic astrologers provide guidance on career, marriage, health, finance, business, education, grah dosh nivaran, kundali milan, gemstone recommendations, vastu shastra and general life predictions.
Does VedSetu offer Kundali Milan for marriage?+
Yes! VedSetu offers free Kundali Milan (gun milan) service. Enter both the bride's and groom's birth details to get a complete 36-gun compatibility report — including mangal dosh analysis and detailed compatibility score.
Is Vastu consultation available on VedSetu?+
Yes. VedSetu offers both online and on-site Vastu consultation for homes, offices and factories. Our certified Vastu experts analyze your space and suggest simple, effective remedies for positive energy and prosperity.
How accurate is VedSetu's daily Rashifal?+
Our daily Rashifal is prepared by experienced Vedic astrologers based on planetary positions and traditional Jyotish principles. Available for all 12 rashis in both Hindi and English — updated daily.
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Virtual Puja
How does virtual puja work on VedSetu?+
Book a virtual puja just like a regular booking. Our pandit performs the complete puja at a beautifully decorated puja venue — live streaming via Zoom, WhatsApp or Google Meet. You join from anywhere in the world and participate in real time.
What device do I need for virtual puja?+
Any smartphone, tablet, laptop or desktop with a stable internet connection works perfectly. We stream on Zoom, WhatsApp Video or Google Meet — whichever is most convenient for you.
Do I get a recording of the virtual puja?+
Yes! A complete HD recording of your puja is sent to you within 24 hours after the ceremony — so you can watch it again, share it with family members or preserve it as a sacred memory.
Which time zones are supported for virtual puja?+
We support all international time zones. Our pandits are available from 5 AM to 9 PM IST — covering USA, UK, Canada, Australia, UAE and most countries worldwide. Muhurat timings can be adjusted to your location.
Can I get prasad delivered internationally for virtual puja?+
Yes! We offer prasad delivery to select countries including USA, UK, Canada, Australia and UAE. Prasad is packed with care and shipped via courier within 7–10 business days after the puja.
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Cancellation & Refund
What is VedSetu's cancellation policy?+
Free cancellation is available up to 24 hours before the scheduled puja time. Cancellations within 24 hours may incur a 20% cancellation fee. Full refund is processed within 5-7 working days to your original payment method.
Can I reschedule my puja booking?+
Yes! You can reschedule your booking up to 12 hours before the scheduled time at no extra charge. Call us at +91 8800-4492-71 or WhatsApp us and we'll arrange a new date and pandit for you.
What if the pandit doesn't show up?+
In the rare event a pandit is unable to arrive, we immediately arrange an equally qualified replacement. If no replacement is available, you receive a 100% full refund instantly plus ₹500 VedSetu credit for the inconvenience.
How long does a refund take to process?+
UPI and card refunds take 5–7 working days. Net banking refunds take 7–10 working days. Refunds are always credited to the original payment method used during booking.
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NRI Services
Can NRI families book puja on VedSetu from abroad?+
Absolutely! VedSetu was built with NRI families in mind. You can book any puja from anywhere in the world — either as a virtual puja (live streaming) or on behalf of your family in India who can attend in person.
How do I pay from outside India?+
We accept international credit/debit cards (Visa, Mastercard, Amex), PayPal and international bank transfers. Currency conversion is handled automatically. For assistance, email us at support@vedsetu.com.
Can I book a puja on behalf of my family in India?+
Yes! Many NRI customers book pujas for their parents, relatives or family members in India. Simply provide the address of the family member in India and they will receive the pandit at home — you can join via video call.
Is customer support available in different time zones?+
Our support team is available from 6 AM to 10 PM IST (Mon–Sun) which covers most time zones internationally. For urgent NRI queries, you can also email support@vedsetu.com anytime — we respond within 4 hours.
Which countries does VedSetu's virtual puja serve?+
VedSetu's virtual puja service is available worldwide — USA, UK, Canada, Australia, UAE, Singapore, New Zealand, Germany, Netherlands, and 20+ more countries. Prasad delivery is available to select countries.
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Call Us
Speak directly to our support team for immediate help with any booking or query.
+91 8800-4492-71
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WhatsApp Chat
Chat with us on WhatsApp for quick answers — response in minutes guaranteed.
Chat on WhatsApp
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Email Support
Send us a detailed email and receive a comprehensive reply within 2 hours.
support@vedsetu.com
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