Privacy Policy

When you book a pandit, create an account or contact us, we collect:

• Name, email address and phone number
• Postal address and city for service delivery
• Payment information (processed securely through third-party processors)
• Puja booking details, preferences and special requirements
• Communications you send us via email, WhatsApp or contact forms

• Device information, IP address and browser type
• Pages visited, time spent and links clicked on our website
• Location data (only when you grant permission)
• Cookie data and similar tracking technologies

We use your personal information to:

• Process and confirm your pandit booking requests
• Connect you with verified pandits in your area
• Send booking confirmations, reminders and updates
• Process payments and prevent fraud
• Improve our website, services and user experience
• Send promotional offers (only with your consent)
• Respond to your queries and provide customer support
• Comply with legal obligations

We do not sell your personal information. We share information only in these circumstances:

• With Pandits: We share your name, phone number and address with the pandit assigned to your booking — only what is necessary for service delivery
• Service Providers: Payment processors, SMS providers, and analytics tools that help us operate our platform
• Legal Requirements: When required by law, court order or government authority
• Business Transfers: In the event of a merger, acquisition or sale of assets

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. These include:

• SSL encryption for all data transmitted on our website
• Secure payment processing through PCI-compliant providers
• Regular security audits and vulnerability assessments
• Limited access to personal data on a need-to-know basis

We use cookies and similar tracking technologies to enhance your experience on our website. Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookies through your browser settings at any time.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority